I ordered delivery through a third-party service and had a problem/need a refund on my delivery order

We are very sorry to hear you had a problem with your delivery order! Because the transaction was processed through a third-party service, they handle all details regarding your order. Please reach out to the ordering provider directly.

I ordered delivery through the DQ App and had a problem/need a refund on my delivery order

We are very sorry to hear you had a problem with your delivery order! Please contact the store you ordered from. Your refund will need to be processed by the store directly.

Can I order delivery through the DQ App?

Yes, you can order delivery through the DQ App and DQ.ca at participating locations.

I had a problem with my delivery driver/delivery handling

We are very sorry to hear you had a problem with your delivery! Because the delivery driver was from a third-party service, they handle all details regarding this delivery driver. Please reach out to the delivery provider directly regarding your experience.

Why can I not order treat items with a curl like a cone through delivery?

You will find that items like cones, sundaes, and the Peanut Buster Parfait, are not available for delivery. That is because these products do not travel well and will not arrive looking at all like what you expect.